Shipping policy

Shipping Policy for Move Weight

Thank you for shopping with The Move Weight Company. This shipping policy outlines important details about the processing, handling, and delivery of your order. 

Processing Times

  • Order Processing: Orders are typically processed within 2-10 business days. This includes product manufacturing and quality assurance checks.
  • Please note that during high-volume periods (e.g., holidays or promotional sales), processing times may extend slightly.

Shipping Times

  • Domestic Shipping: Once your order has been processed, it will typically arrive within 5-12 business days, depending on your location and the selected shipping method.
  • International Shipping: Delivery times vary based on the destination country and shipping method but generally range between 10-30 business days.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location, the size, and the weight of the items in your order.
  • For certain products or promotions, free shipping may be offered and will be clearly indicated on the product page or checkout.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress.

Shipping Restrictions

  • We currently ship to most countries worldwide. However, some regions may have restrictions or longer delivery times due to logistical challenges.
  • Customs, duties, and import taxes are the responsibility of the customer for international orders.

Lost, Delayed, or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated shipping time, please contact us at peter@moveweight.online within 30 days of the expected delivery date. We will work with our fulfillment partners to resolve the issue.
  • Delayed Shipments: Shipping times are estimates and not guarantees. Delays may occur due to weather, customs, or carrier issues.
  • Damaged Shipments: If your product arrives damaged, please contact us at peter@moveweight.online with photos of the damaged item and packaging within 7 days of receiving your order. We will assist in replacing or refunding the item as appropriate.

Changes to Orders

  • Once an order has been placed, we may be unable to change the shipping address or modify the order. If you need to make changes, please contact us immediately at peter@moveweight.online, and we will do our best to accommodate your request.

Returns & Refunds

  • Our return and refund policy can be found here. Please review it for details on how to address issues with your purchase.

Contact Us

For any questions or concerns about your shipment, feel free to reach out to us at [Your Contact Email]. We are here to ensure your shopping experience is smooth and satisfying.

Thank you for choosing Move Weight!